Aqua Instructor™

Customer Service.

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Email

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Mailing Address - Claims

BlueShield of Northeastern New York
PO Box 80
Buffalo, NY 14240-0080

Mailing Address - Correspondence

BlueShield of Northeastern New York
PO Box 15013
Albany, NY 12212-5013

Corporate Street Address

BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110

Main Number

518-220-5700

Customer Service

Call the telephone number listed on your Member ID card, or use the listing below to locate the number for your plan.

Our Customer Service Representatives are available to answer your call Monday – Friday from 8:30 am – 9:00 pm and Saturday from 9:00 am – 3:00 pm.

HMO & POS members

800-459-7587 toll free
518-220-5800 local
877-513-1470 TDD line

PPO, EPO, & Traditional members

800-888-1238 toll free
518-220-5800 local
877-513-1470 TDD line

Healthy NY

866-231-0847 toll free
877-209-6405 TDD line

Senior Blue & Medicare PPO members

800-329-2792 toll free
877-834-6918 TDD line

Additional Resources

Health Advocate – 800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.

Behavioral Health Assistance – 877-837-0814
For assistance in obtaining mental health and substance abuse treatment.

Fraud & Abuse Hotline - 800-333-8451
reportfraud@bsneny.com

Medco Pharmacy Services - 800-939-3751
For questions on your pharmacy benefit.